Refund Policy — Papeleo

Last updated: February 20, 2026

30-day no-questions-asked guarantee

If Papeleo doesn’t save you time, we’ll give you every cent back.

You can request a full refund within the first 30 days from the date of purchase of your Pro subscription, no explanation needed.

How to request a refund

Send an email to hola@getpapeleo.com with:

• The email address associated with your subscription
• The reason for the refund (optional — it helps us improve, but it’s not required)

We will process your request within 2 business days.

Refund timeline

Once the refund is approved, Paddle (our payment processor) will issue the refund. The amount will appear in your account within 5 to 10 business days, depending on your bank and payment method.

Conditions by plan type

Monthly plan

• Within the first 30 days: full refund of the last monthly payment.
• After 30 days: no refunds, but you can cancel at any time and will retain access until the end of your current billing period.

Annual plan

• Within the first 30 days: full refund of the annual payment.
• After 30 days: prorated refund for the unused months of the annual period.

Free plan

The Free plan is free forever. No payment or refund required.

Contact

Have questions about refunds? Write to us at hola@getpapeleo.com and we’ll respond within 24-48 business hours.

Xabarin B.V. Amsterdam, The Netherlands — KvK: 69834717